Our Overnight Auditors provide support to our operations team with retrieval and resolution of hotel folios. Overnight Auditors also assist our customers with other hotel booking and extension requests.
Essential Job Functions:
Call hotels to request folios for checkouts and partials daily
Call hotels for resolution on customer problems
Work with Billing Specialist to resolve problem folios
Organize folios received and problem folios tickets
Assist the Housing Coordinators with hotel extensions
Assist with booking hotel stays
High School diploma or GED. BA degree preferred
Hospitality industry experience preferred
Strong math skills, attention to detail and research skills
Possess excellent communication, grammar, and phone skills
Ability to work independently, show initiative and meet deadlines
Strong computer skills including Microsoft Word and Excel
Minimum of two (2) years of general office experience
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Sedgwick’s temporary housing division is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Sedgwick’s temporary housing division is an LGBT Certified Enterprise.