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About Us

Our mission

About-UsOur mission is to serve the insurance industry and its displaced policyholders by providing the fastest, most convenient, cost-effective and comfortable temporary housing with unsurpassed integrity, service, and attention to detail.

Sedgwick’s temporary housing division provides like, kind, and quality temporary housing services for insurance professionals in the property claims community. We locate temporary housing options and help manage additional living expenses (ALE housing budgets) during home insurance claims after fire, water, wind, storm damage or emergency evacuation. Our first notice-of-loss team is available to assist with insurance housing 24/7/365, weekends, nights, and holidays. Our dedication to customer service and process innovation makes us the first choice among temporary housing companies for property adjusters and insurers nationwide.

Since 1996 our housing team has been an integral part of the property claim lifecycle. Insurance professionals, homeowners, and first responders have come to know and respect this team as the industry standard for additional living expense management, temporary relocation and catastrophe response housing. Our team focuses on cost management and stress reduction for a better customer experience.

The fastest
Within fifteen minutes of receiving a claim, Sedgwick’s temporary housing team reaches out to homeowners displaced by disaster. Day, night, weekend, or holiday, we find immediate temporary housing solutions within minutes. For longer-term housing, we’re working around the clock and available 24/7/365.

Most convenient
Sedgwick covers the cost of temporary housing to prevent families from paying out-of-pocket. That way they aren’t waiting on reimbursement. During our initial call, we identify points of importance for each family. We find temporary housing options that don’t disrupt your daily lives.

By negotiating shorter lease terms and booking hotel rooms at corporate rates, Sedgwick helps settle claims with less cost. Our corporate discounts help claims stay under any additional living expense budget. Sedgwick is the most cost-effective decision for temporary housing.

Families view their property options before signing a lease. Sedgwick provides furniture, housewares, kitchenware, and other comforts of home. If anything can be done to make a family more comfortable, Sedgwick is available 24/7/365.

Temporary Housing With Sedgwick

1. New Housing Request Submitted
Property Adjusters can submit new housing requests to our team 24/7 via phone, email, online, or through their ClaimTrak portal.
destroyed home after natural disaster
2. Sedgwick Caretakers Reach Out to Policyholder
Within 15 minutes of receiving a new housing request, a Sedgwick Caretaker contacts the policyholder to explain our service and determine what accommodations best fit the needs of the policyholder and their family.
man with headset smiling
3. Sedgwick Coordinates Hotel and/or Temporary Housing
Depending on a policyholder’s needs, Sedgwick coordinates hotel stays and/or short-term housing. We review options first with the insurance adjuster to obtain approval, then with the policyholder to schedule hotel check-in or rental viewing.
couple looking at a home with large windows
4. Policyholder Moves into Housing
When acceptable accommodations are found, Sedgwick processes payment and paperwork to ensure a speedy move-in. We make sure any needed furniture or housewares are delivered on the day of move-in.
family moving into a new home
5. Sedgwick Assists Until Move-Out
Sedgwick continues to pay for housing and assist policyholders throughout the duration of their claim.
mother and young child relaxing next to a teddy bear with a stay strong shirt

Adding Care to Every Claim

Sedgwick’s temporary housing division has been caring for families displaced by disasters since 1996. Our passion, innovations, and commitment continue to make us a preferred temporary housing vendor for insurers nationwide.
father reading his daughter a bed time story