Reports to: Housing Support Manager & Director of Housing Support
The Housing Support Team assists renters during their stay in temporary housing with lease extensions, furniture exchanges and any issues with the property manager or landlord. Housing Support Specialists are also responsible for managing all aspects of submitting the notice to vacate for a property and facilitate the client move out process.
Essential Job Functions:
Function as the process leader for the Housing Support team.
Coordinate adjuster communications with the appropriate HC (Housing Coordinator).
Manage all aspects of resolution for issues and concerns.
Requesting and scheduling switch-outs/add on products with outside vendors
Updating client ledger for accurate invoicing
Manage complete move out process which includes but not limited to:
Managing extension request process
Facilitate move out process
Giving notice to landlords
Communicate notification and move out process to insured
Schedule furniture and/or house-wares pick up with outside vendors
Correspondence and/or collection for remittance of security deposits to the appropriate party
Research and resolve any issues regarding furniture damages
Any other move out problem resolution
BA or BS Degree in a related discipline
Strong math skills, attention to detail and problem-solving skills
Excellent communication, grammar, and phone skills
Ability to work independently, show initiative and meet deadlines
Strong customer service skills
Strong computer skills
Minimum of two (2) years of experience in a customer service role.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Sedgwick’s temporary housing division is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Sedgwick’s temporary housing division is an LGBT Certified Enterprise.