Property Adjusters can submit New Housing Requests to our team 24/7/365 via phone, email, online, or through our ClaimTrak portal.
Within 15 minutes of receiving the New Housing Request, a TA Caretaker contacts the policyholder to explain our service and determine what accommodations best fit the needs of the policyholder and their family.
Depending on a policyholder’s needs, TA coordinates hotel stays and/or short-term housing. We review options first with the insurance adjuster to obtain approval, then with the policyholder to schedule hotel check-in or a rental viewing.
When acceptable accommodations are found, TA processes payment and paperwork to ensure a speedy move-in. We make sure any needed furniture or housewares are delivered on the day of move-in.
TA continues to pay for housing and assist policyholders throughout the duration of their claim.
Aaron begins helping property adjuster find temporary housing for policyholders.
TA signs first national account with a top five property insurer.
Moved into first office space in the Lindbergh neighborhood of Atlanta.
TA 360, our internal processing system is launched, digitizing claim data.
TA relocates to Piedmont Business Center in the Buckhead neighborhood of Atlanta.
TA launches our CAT Response program following Hurricane Katrina.
TA partners with national hotel chains to provide displaced policyholders with same-day stays.
TA signs second top five property insurer as a national account.
TA releases HotelTrak for its customers to track and manage their hotel stays.
TA signs the largest insurer as a national account.
HotelTrak evolves into ClaimTrak to encompass both hotel and housing claim data in one claims portal.
TA expands its headquarters to encompass an additional floor in Piedmont Business Center.
TA releases ClaimTrak 2.0, adding advanced features and reporting capabilities to its portal.