Property Adjusters can submit New Housing Requests to our team 24/7/365 via phone, email, online, or through our ClaimTrak portal.

Within 15 minutes of receiving the New Housing Request, a TA Caretaker contacts the policyholder to explain our service and determine what accommodations best fit the needs of the policyholder and their family.

Depending on a policyholder’s needs, TA coordinates hotel stays and/or short-term housing. We review options first with the insurance adjuster to obtain approval, then with the policyholder to schedule hotel check-in or a rental viewing.

When acceptable accommodations are found, TA processes payment and paperwork to ensure a speedy move-in. We make sure any needed furniture or housewares are delivered on the day of move-in.

TA continues to pay for housing and assist policyholders throughout the duration of their claim.

Jan. 1996
Aaron begins helping property adjuster find temporary housing for policyholders.
Jan. 1998
TA signs first national account with a top five property insurer.
May 1999
Moved into first office space in the Lindbergh neighborhood of Atlanta.
Sept. 2000
TA 360, our internal processing system is launched, digitizing claim data.
July 2001
TA relocates to Piedmont Business Center in the Buckhead neighborhood of Atlanta.
Sept. 2005
TA launches our CAT Response program following Hurricane Katrina.
March 2006
TA partners with national hotel chains to provide displaced policyholders with same-day stays.
June 2009
TA signs second top five property insurer as a national account.
Feb. 2011
TA releases HotelTrak for its customers to track and manage their hotel stays.
April 2014
TA signs the largest insurer as a national account.