Property adjusters have a tough job. Achieving customer satisfaction while also trying to minimize claim costs is a difficult task. Insurance company managers can help their adjusters by providing a playbook for success. This looks different at various insurers; however, below we offer a few tips that may help in establishing a standard of care for adjusters. This guide should help insurers improve their customer satisfaction statistics. Below are seven steps to consider in pursuit of property claims perfection.
Short-term rentals are the new wave for travel-enthusiasts. They’ve offered more options for people interested in experiencing the true feel of new places and they offer a much larger range of prices that make travel accessible to a broader audience. However, in the wake of COVID-19, the travel industry has been hit hard by new safety concerns. Short-term rental landlords are struggling to find ways to make ends meet and optimize their rentals within the current vacation lull to hopefully survive the summer.
The coronavirus pandemic has affected nearly every industry on earth. The hospitality industry was perhaps the hardest hit as unnecessary travel was the very first thing to go, and is still highly discouraged in an attempt to contain the outbreak. Guest numbers dropped fast for property managers and a complete lack of room occupation ensued, causing hospitality companies to let go of a huge percentage of their staff. However, hospitality goes beyond just the hotel industry these days as many travelers prefer the comforts and privacy of short-term rentals.
When someone purchases property insurance, he or she makes a bet. Homeowners wager that if a claim occurs, then the insurance company will respond to help the customer make whole on the loss. A large portion of the client’s expectation is financial; however, the insurance adjuster’s attitude towards their customer following a loss has an even greater impact on the customer experience and overall claim satisfaction. The insurance adjuster can make or break a claim based on the way that he or she connects with a client.
Coronavirus has completely altered the world’s landscape and along with it, every industry. However, travel and hospitality were among the first industries to be hit hard by the virus as travel rates plummeted and the first steps towards lock-down began. Non-essential travel plans were immediately suspended as people hunkered down in their homes to wait out the pandemic.
The end of May marks the start of hurricane season, a threat not just to coastal homes, but many inland communities as well. Hurricane-force winds can reach out more than a hundred miles from a storm’s eye, and hurricanes can move over a hundred miles inland before winds slow to tropical storm speeds. Homeowners, like first responders, adjusters, and temporary housing companies, have a responsibility to make a plan before this year’s hurricane season begins, just in case a storm heads their way.