Policyholder FAQs

Your ALE or Additional Living Expense coverage provides you with a means to maintain your normal standard of living, so your hotel and/or temporary housing will be as similar as possible to your current home. In addition to hotel accommodations, TA provides single-family homes, apartments, condominiums, townhomes and travel trailers/mobile homes, nationwide. 

Your insurer works with TA to help ensure that your transition into a hotel and/or temporary housing goes as smoothly and stress-free as possible. Your insurer knows that they can depend upon our decades of experience and expertise in the temporary housing industry and with our 98% policyholder satisfaction rating they know we will provide you with the superior service you deserve, and get the best pricing possible.

TA sources apartments, condos, and single-family homes directly from landlords to cut out any middlemen. When necessary, TA can also provide adjusters with the option to include vacation homes and corporate rentals in your housing options. We focus on meeting the needs of polilcyholders, whether they have pets, mobility issues, or any other special housing requirements. 

Yes, your furrier family members are also welcome. We have many pet-friendly options though some breeds are more challenging to place, e.g., Rottweiler, Chow, Pit-bull. 

Typically within 24 hours or less after our initial call with you. 

If utilities are required, typically you will connect and disconnect your temporary utilities, unless your insurance adjuster asks TA to assist.

If you require furnishings, TA is able to provide everything from furniture to linens. We have several furniture and housewares packages to suit your budget and personal situation. 

Yes, as long as your insurance company approves the request.

You as the policyholder and the person signing the lease are responsible for any damages that occur upon your check out or move out. TA recommends that you take photos of the hotel room and/or property before and after your stay.