Sedgwick’s temporary housing division is a temporary housing partner you can trust. Since 1996 our team has built a reputation of integrity, transparency and commitment to personalized care.
Stage one: service customization
Action items
Sedgwick conducts in-depth needs assessment and market analysis based upon historical data and stakeholder meetings.
Sedgwick develops and delivers insurer’s customized ALE program, including critical KPIs, market strategy, communications plan, training, etc.
Competitive pricing structure locked in.
Value to insurer
Significant cost savings from negotiated fees and deeper discounts for hotels and long-term housing.
Custom, results-oriented strategy and implementation plan that will achieve insurer’s ALE related business goals and objectives.
Stage two: contract finalized
Action items
A single point of contact is assigned to the extended Sedgwick’s temporary housing division team.
Insurer reporting requirements are defined and configured.
Adjusters receive ClaimTrak program information; accounts are created.
Value to insurer
Personalized service with an extensive knowledgeable team (with 360° customer view) to provide a seamless experience for both adjusters and policyholders.
ClaimTrak program adds value by helping adjusters become more efficient with real time claim management and reporting, the ability to pre-set user preferences, and access to valuable tools, resources and special offers.
Stage three: program rollout
Action items
Sedgwick rolls out the custom ALE strategy/plan to the insurer’s staff utilizing its national account team with deep, local market expertise.
Our business development team provides online and offline training to help implement insurer’s new temporary housing programs.
Value to insurer
A well-planned program rollout helps insurer make the most of their new partnership, resulting in less administrative time spent on claims.
Sedgwick’s efficient and effective roll out saves insurer money by greatly reducing the incidence of costly off-list claims and/or third-party influence.
Our temporary housing solutions help insurers achieve ALE claim compliance thereby reducing risk and potential cost.
Stage four: program maintenance
Action items
Throughout our partnerships we maintain regular reporting distribution and monthly management meetings.
Presentations on service developments, supplemental trainings (CE Credits) and other regular communications, e.g., text messages, emails, etc. (as desired) are used throughout program maintenance.
Value to insurer
Ongoing, quality communication at all levels including comprehensive reporting of results against plan ensures Sedgwick is consistently delivering on its promise to meet and exceed stringent cost, quality and service requirements set by insurer.